Fil démarré par Mahoo76 on scalemates.com
Martin Oostrom
My kit was missing one wheel, so I used Heller's own form on their website on july 9th. I'd get a free part, or an email with a price for the replacement. I sent a reminder on the 7th of august. We're another month further along and still nothing. Not even a reply. Rubbish after sales! 👎
My kit was missing one wheel, so I used Heller's own form on their website on july 9th. I'd get a free part, or an email with a price for the replacement. I sent a reminder on the 7th of august. We're another month further along and still nothing. Not even a reply. Rubbish after sales! 👎
2 September 2022, 19:59
Martin Oostrom
So today, after a little more than 3 months I found an envelope from Heller in my mailbox with a big chunky piece in it. Happy! 😄
Sadly enough it was a tyre (part 22) instead of the requested wheel (part 23). Not happy anymore. 🙁
So today, after a little more than 3 months I found an envelope from Heller in my mailbox with a big chunky piece in it. Happy! 😄
Sadly enough it was a tyre (part 22) instead of the requested wheel (part 23). Not happy anymore. 🙁
14 October 2022, 15:39
Martin Oostrom
I tried again in december. Still nothing. In two months it's been a year since I first contacted Heller…
I tried again in december. Still nothing. In two months it's been a year since I first contacted Heller…
14 May 2023, 13:03
Jean-Louis Durand
Heller has been bought by a german company... Customer service should be better than before, but apparently, it's not... That's really a shame. I have had the same problem when Heller was still french, Emails, emails emails, no answers. It took me several months before I got the missing sprue...
Heller has been bought by a german company... Customer service should be better than before, but apparently, it's not... That's really a shame. I have had the same problem when Heller was still french, Emails, emails emails, no answers. It took me several months before I got the missing sprue...
14 May 2023, 14:56
Martin Oostrom
Yippee! Today I received a package from Heller. I had totally forgotten that this was still in motion.
Apparently sending part 23 is very hard, as I now received part 9, the smaller of the rubber tires instead of the large wheel…
Yippee! Today I received a package from Heller. I had totally forgotten that this was still in motion.
Apparently sending part 23 is very hard, as I now received part 9, the smaller of the rubber tires instead of the large wheel…
13 July 2023, 19:17
Spanjaard
keep on trying! maybe the third time around they will get you the correct part!
keep on trying! maybe the third time around they will get you the correct part!
13 July 2023, 19:21